Refund Policy

1. Eligibility for Refunds

You are eligible for a refund if:

• The refund request is made within 14 days of the original purchase date
• The service has not been substantially used, including but not limited to:
  • Active deployment of digital menus
  • Extensive menu uploads or QR code distribution
  • Commercial use beyond initial testing
• The account is in good standing and not involved in abuse, fraud, or policy violations

2. Non-Refundable Situations

Refunds will not be issued if:

• The 14-day refund window has passed
• The service has been fully used or consumed
• The account was suspended or terminated due to policy violations
• Fees are related to custom services, add-ons, or third-party charges
• Refunds are restricted by the payment provider's policies

3. How to Request a Refund

To request a refund:

Email us at help@mail.menuthere.com

Include:

• Registered email address
• Purchase receipt or transaction ID
• Reason for refund

We may request additional information to verify eligibility.

4. Refund Processing

• Approved refunds are processed through the original payment method
• Refunds are handled by our payment provider (e.g., Paddle)
• Processing time may take 5–10 business days, depending on your bank or provider
• We do not control delays caused by third-party payment processors

5. Partial Refunds

In certain cases, we may issue partial refunds if the service has been partially used within the 14-day period.

6. Branded App Plan

• The first month (or year) of the Branded App plan is paid upfront when you sign up
• If we do not deliver your app within 30 days of your payment, we refund the whole amount you paid
• Once your app has been delivered, the rest of this policy applies to the Branded App plan as to any other plan

7. Subscription Cancellations

• You may cancel your subscription at any time
• Cancellation stops future billing but does not automatically trigger a refund
• Refunds are only issued if the request meets the 14-day eligibility criteria

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For questions or refund requests, contact:

📧 help@mail.menuthere.com